Help

General

Question: What forms of payment are accepted?
Answer: American Express, Visa, MasterCard, Discover and Diner's Club.
Question: Is there a customer service phone number I can call if I have a question about my SOULROCKER FAM membership?
Answer: Yes, please call 1-855-591-9921 in the US and 949-333-4825 for outside the US.

Membership Info

Question: How long is a SOULROCKER FAM Membership?
Answer: SOULROCKER FAM Memberships are valid for 1 year from the date of purchase.
Question: When will my membership gift ship?
Answer: First shipments will go out in January. Members who join after January should expect gifts to arrive within 3-4 weeks of purchase.

SOULROCKER FAM Presale Info

Question: How will I know when SOULROCKER FAM Presales are happening?
Answer: For the most up to date info, always double check the TOUR page.
Question: I have a Ticketmaster fan club bundle code. How do I set up my membership?
Answer: If you already have a registered free account: Login and click the UPGRADE button at the top of the screen. You will be asked to verify that your profile information is current and accurate. After your click the 'SUBMIT' button, you will be taken to the shopping cart. Enter your coupon code once more and click the 'APPLY' button to set your cart amount to $0.00. Continue your order to complete the free transaction.
Question: Can I purchase presale tickets by telephone?
Answer: No, we host Internet-only sales.
Question: My ticket presale code does not work. Who may I contact for help?
Answer: When you are on the ticketing site, do not copy and paste your password into the form field. Please manually type in your code. This prevents any chance of invisible characters or blank spaces from being entered. These invisible characters cause the system to produce an error message. For additional assistance with Ticketmaster presales, you may visit the Ticketmaster help area:

http://www.ticketmaster.com/h/customer_serve.html
Question: Is there a SOULROCKER FAM presale ticket limit?
Answer: SOULROCKER FAM members have access to four (4) presale tickets per show, per membership during the membership period.
Question: What is "local venue time"?
Answer: Local venue time is the time zone that applies to the venue. For example, Fenway Park in Boston, MA is ET, the Shoreline Amphitheatre in Mountain View, CA is PT. All presales and on-sales are scheduled in local venue time.
Question: Where is my unique SOULROCKER FAM presale access code?
Answer: Once you are logged in to the site, you can find your code on the Tour page above the tour grid. You can also find this information on the User Profile page. Please note, you must be a current, active member to receive a presale access code.

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